TBS LLC
Emergency lift station response, day or night
High-level alarms, pumps that will not run, or a wet well climbing toward overflow — call now. We dispatch for commercial and multi-residential stations across Greater Houston.
24/7 · What to do now
Lift station alarm or rising wet well — do this first
If a commercial or multi-residential lift station in Greater Houston is in alarm, failing to pump, or approaching overflow, call (832) 473-7222 for TBS LLC emergency dispatch, then work through these steps while the crew is en route.
- Call for dispatch. Tell us it is a lift station emergency. If wastewater is flooding occupied space or there is a life-safety risk, also call local emergency services.
- Share site details. Address, gate codes, panel location, which alarms are lit, whether one pump or both failed, and whether the wet-well level is still rising.
- Keep people safe. Keep staff and residents away from the wet well, valve vault, and electrical panel. Do not enter confined spaces.
- Limit indoor impact. If backups are starting indoors, stop non-essential water use until pumping is restored.
- Meet the technician. Unlock the station and note what changed before the alarm — storms, power blips, grease discharge, or unusual odors.
Before we arrive
What to tell the technician when you call
Clear information shortens diagnosis. Have the property address, access instructions, and panel alarm indicators ready. Note whether one pump or both failed, if the wet well is rising, and whether backups or odors are already present indoors.
Stay clear of electrical panels and confined spaces. Do not enter the wet well. Our job is to restore pumping safely and limit environmental and property impact.
Common emergency triggers
- High wet-well / high-level alarms
- Pump motor or starter failure
- Float switches stuck in grease or debris
- Power loss to the control panel
- Suspected force-main or discharge issues
Call (832) 473-7222
Emergency line for lift station failures in the Houston metro. If this is a life-safety or active flood emergency, also contact local emergency services.